Servicing Collaboration as a Business Asset
Collaboration as a Business Asset: Unlocking Relationship-Derived Value in Contracts
Today in business and supply chain we face relentless challenges, more so than ever before. The importance of relationships has transcended traditional contractual margins. Collaborative value – derived from effective, trust-based relationships – is becoming a cornerstone of modern Supplier Relationship Management (SRM). Let’s assume a striking figure: 25% of the overall value achievable over the term of a contract comes not from the agreement’s original margins but from relationship-driven collaboration. This significant, yet often underutilised, asset deserves a more strategic approach.
The Nature of Collaboration: Not Instantaneous but Transformative
Collaboration is nuanced. It involves various categories – strategic, operational, or innovation-focused – each requiring time, orientation, and mutual trust to fully deliver its potential. The process is akin to placing food into a non-preheated oven; it takes time for the environment to reach the right conditions before the food starts to cook.
These dynamics underscore the progressive nature of collaboration. It is not a static achievement but an evolving process, influenced by technology, better understanding, and increasing maturity. With the right nurturing, the value created through collaboration becomes “hard-coded” into the business model, making it more substantive and measurable than ever before.
Collaboration as a Tangible Asset
What makes this concept particularly compelling is that collaborative value can be viewed as an asset – an entity that generates measurable returns over time. Like any asset, it requires maintenance and attention to prevent it from losing its value.
Without regular engagement and optimisation, this collaborative value is subject to depreciation or “amortisation.” Factors like natural attrition, relationship aging, and neglected agreements can lead to a steep decline in value. When collaboration isn’t actively worked, contracts begin to age poorly, becoming what some might call “value-leaking liabilities.”
Keeping the Asset Alive: Continuous Engagement
Managing collaboration as an asset involves proactive measures to ensure its health and productivity. Much like maintaining a car, collaboration needs regular servicing:
- Health Checks: Regular assessments of collaborative initiatives across categories such as innovation, cost-efficiency, or sustainability ensure that value creation stays on track.
- Trust Maintenance: Building and sustaining trust within partnerships requires deliberate effort. This involves transparency, fairness, and consistent communication.
- Dynamic Adjustments: Relationships and the business landscape evolve. Adjusting collaboration strategies to align with new goals or challenges keeps the relationship fresh and productive.
Amortizing Collaboration Value
An amortising curve – mapping the natural depreciation of collaboration over time – can help businesses actively identify where value is being lost. These curves also provide a framework for renewal, allowing organisations to take pre-emptive actions to maintain and unlock value on an ongoing basis.
By viewing collaboration as a dynamic asset, businesses can position themselves to extend the lifespan of their contracts’ value potential. They’ll ensure that their partnerships remain competitive and continue to deliver, rather than succumbing to entropy and diminishing returns.
The Future of Relationship-Derived Value
Relationship-driven value creation is evolving rapidly alongside technological advancements and deeper understanding of SRM. Tools leveraging AI and data-driven insights are transforming how organisations approach collaboration, making it easier to measure, manage, and scale.
The good news is that this trend aligns perfectly with the growing recognition that contracts are not the endgame but the starting point of a value-rich journey. By leveraging the collaborative potential embedded in relationships, businesses can achieve sustained growth and competitiveness in an increasingly interconnected world.
Collaboration is not just an abstract idea – it’s a measurable, manageable, and essential business asset. Recognising and treating it as such will enable organisations to unlock substantial long-term value while mitigating the risk of natural attrition. As we continue to refine the tools and strategies for managing collaboration, the opportunity to capitalise on this asset will only grow.
It is up to you whether you choose to allow your collaborative partnerships to depreciate?